Comments on: Take the client and run http://www.pointandglick.com/196/take-the-client-and-run/ Staggering blindly into the legal world. Thu, 05 Jan 2012 18:38:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Carolyn Elefant http://www.pointandglick.com/196/take-the-client-and-run/comment-page-1/#comment-64 Carolyn Elefant Mon, 06 Apr 2009 07:05:22 +0000 http://www.pointandglick.com/?p=196#comment-64 You are right that if we are in contact with clients who are represented by sub-standard lawyers we should tell the client to find another lawyer. However, in a situation where we're not able to tell that to the client, I think we should try to see if there are things we can do to get lawyers to improve service. Also agree that client education is paramount, so that clients know to expect better and can find alternatives when a lawyer doesn't work. You are right that if we are in contact with clients who are represented by sub-standard lawyers we should tell the client to find another lawyer. However, in a situation where we’re not able to tell that to the client, I think we should try to see if there are things we can do to get lawyers to improve service. Also agree that client education is paramount, so that clients know to expect better and can find alternatives when a lawyer doesn’t work.

]]> By: mglickman http://www.pointandglick.com/196/take-the-client-and-run/comment-page-1/#comment-63 mglickman Thu, 02 Apr 2009 14:15:41 +0000 http://www.pointandglick.com/?p=196#comment-63 That is absolutely true. I think what just about every aspect of client service comes down to is the attitude with which you treat your clients. Carolyn mentioned in her book the "bedside manner" that lawyers need to have - do you tell the client that his/her call had to wait just because, or do you explain the reason why? That is absolutely true. I think what just about every aspect of client service comes down to is the attitude with which you treat your clients. Carolyn mentioned in her book the “bedside manner” that lawyers need to have — do you tell the client that his/her call had to wait just because, or do you explain the reason why?

]]> By: Frederic Abramson http://www.pointandglick.com/196/take-the-client-and-run/comment-page-1/#comment-62 Frederic Abramson Thu, 02 Apr 2009 00:44:54 +0000 http://www.pointandglick.com/?p=196#comment-62 I believe that most attorneys really want to answer clients inquiries asap. However, what do you do if you are on trial and you have 15 non-urgent messages waiting. Or, you have a filing deadline and the same client constantly calls with non-urgent messages. If it is slow, it is really easy to answer messages asap. However, clients need to understand that at times attorneys get busy and need to prioritize. I believe that most attorneys really want to answer clients inquiries asap. However, what do you do if you are on trial and you have 15 non-urgent messages waiting. Or, you have a filing deadline and the same client constantly calls with non-urgent messages.

If it is slow, it is really easy to answer messages asap. However, clients need to understand that at times attorneys get busy and need to prioritize.

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